Privacy policy

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PRIVACY POLICY

NATURAL BIO STORE

https://www.naturalbiostore.com


About our privacy policy

Natural Bio Store cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Natural Bio Store. The commencement date for the validity of these conditions is 23/05/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

 

About the data processing:

Below you can read how we process your data, where we save it, which
security techniques we use and for whom the data are transparent.

Personal data, payment details and all other private data of customers are sent or saved encrypted.

If you place an order at Natural Bio Store, your data will be included in the Natural Bio Store customer base.

Natural Bio Store adheres to the Personal Records Act and will not provide your information to third parties.

Natural Bio Store respects the privacy of the users of the internet site and ensures confidentiality of your personal information.

Payment details, Personal details and all other Private data of customers are sent encrypted or saved by means of an SSL connection (256 bit SSL).

On pages where data must be protected, such as in the checkout, customers will be guided to a secure environment, which can be recognized by the https: // in the URL.

Natural Bio Store uses a mailing list in some cases, each mailing contains instructions to remove yourself from this list at any time.

 

 

REVIEWS

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to provide a name and e-mail address. WebwinkelKeur will share this information with us, so that we can link the review to your order. WebwinkelKeur also publishes the name you entered on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name, e-mail address, customer ID and order number with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

https://www.webwinkelkeur.nl/privacy-policy/

 

 

Webshop software Lightspeed

Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose.

Lightspeed is obliged, on the basis of the agreement that we have concluded with them, to make suitable arrangements
take security measures. Lightspeed uses cookies to provide technical information
collect with regard to your use of the software, no personal data is collected and / or stored.

https://www.lightspeedhq.be/contact/

 


Internet provider Proximus

We use the services of Internet provider Proximus for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Internet provider Proximus has no access to our mailbox and we treat all our e-mail traffic confidentially.

https://www.proximus.be/nl/id_personal/particulieren.html

 


Payment processor Mollie

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie saves your
data is not allowed for longer than allowed by the legal deadlines.

https://www.mollie.com/be/

 

 

Shipping and logistics

Natural Bio Store uses the services of external courier services and / or external transport companies for the forwarding and handling of orders. These external companies have taken appropriate technical and organizational measures to protect your personal data.

 


Invoicing and accounting

Lightspeed

We use the services of Lightspeed for keeping our records and accounts. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Lightspeed is required to maintain confidentiality and will treat your information confidentially. Lightspeed uses your
personal data for purposes other than those described above.

 


External sales channels

We may sell our items through external sales platforms. If you place an order via this platform, these external sales platforms will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 


Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. That is, the goal of the
processing is always directly related to the assignment you provide. We do not use your information
(focused) marketing. If you share information with us and we use this data to - other than at your request - to contact you at a later time, we ask you for explicit permission. Your data will be
not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

 


Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

 


Participation in tax and criminal investigation

In some cases, Natural Bio Store can be held on the basis of a legal obligation to do so
sharing your data in connection with government tax or criminal investigation. In such a case
we are forced to share your data, but we will be within the possibilities that the law offers us
to oppose this.

 


Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

 


Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

 


Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

 


Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

 


Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

 


Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all probability, we can not continue the service in such a case, because the safe connection of data files can no longer be guaranteed.

 


Right of objection and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Natural Bio Store. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 


Cookies

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

 


Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

 


Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

 

The original text about our data policy is in dutch, we can not be held responsible for any translation errors!

 

Responsible for the privacy policy of NATURAL BIO STORE:

Emmanuel Van Nooten

OLV. Ten Steenstraat 3

3300 Tienen (Belgium)

info@naturalbiostore.com

 

 

If you have further questions about our Privacy Policy, you can always contact us without obligation via our ticket system or via info@naturalbiostore.com!

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